A conversation is often the foundation for a good customer relationship. An open exchange of information and ideas and an excellent understanding of the customer characterize genuine customer focus – and they are important at Balluff. This is the responsibility of global key account managers. They establish the relationship with the customer, develop the collaboration, and know their needs exactly. They support the customer worldwide with their sales teams.
The person behind successful customer relationships
Thomas O’Connell is a global key account manager for Magna International (Magna) – a key account and one of the largest automotive suppliers worldwide – at Balluff Canada Inc. He has been responsible for Magna since 2006 and is still working with the customer today. And this is a big advantage not only for Magna; Balluff Canada Inc. also benefits from this close relationship. “Our success is based on the understanding of Magna’s needs, our ability to satisfy these needs with suitable technology in a timely manner, and our commitment to support their future automation requirements”, says O’Connell.
Global Key Account Managers at Balluff also ensure a strong customer focus for other key accounts in the automotive sector – for other industries such as packaging and food & beverage, there are comparable structures at Balluff.